About This Course
This course offers detailed guidelines and best practices for handling unauthorized protests at Nationwide properties. Participants will learn to protect the site and users, minimize operational disruption, ensure consistent standards, and adhere to Nationwide policy and legal requirements.
Learning Objectives
This training aims to equip you with the tools and knowledge to handle property management challenges efficiently while maintaining compliance and professionalism.
Curriculum
4 Lessons
Introduction & Overview
This playbook provides guidelines for Property Services managers to handle unauthorized entry or occupation of Nationwide premises.
Introduction & Overview of Playbook00:00
The Process
In case of a protest on Nationwide premises, do not attempt to stop it. Ask protestors to leave or cease filming. If they refuse, call the police. Report incidents to the Security Team, document details, and contact the Legal Team for advice. Avoid legitimizing the protestors’ presence.
Lesson learned for future protests
DMs, FCs, and PiCoPs should enforce prevention measures for future incidents by updating security protocols, holding follow-up meetings, and implementing good practices.
Quiz
This quiz consists of ten multiple-choice questions. To successfully pass the assessment and obtain the certificate, you must achieve a score of at least 80%.
Your Instructors
£20.00
