Privacy and Cookies Policy

Privacy and Cookies Policy

Sentinel Academy Privacy Policy 

Introduction 

At Sentinel Academy, we are committed to protecting your privacy and ensuring your personal information is handled securely, fairly and transparently. 

We and us refer to Sentinel Academy. You or I refer to the individual using our services. When we use plain language such as “we respect your privacy” or “we will only use your data for X,” we mean Sentinel Academy and the ways we process your information. This policy is written so you can understand what we do with your data and what choices you have.

This Privacy Policy explains how we collect, use, store and protect your personal information when you interact with us, book training courses, apply for licences, enquire about employment opportunities or use any of our services. 

By using our website or services, you agree to the collection and use of your information in accordance with this Privacy Policy. 

Sentinel Academy acts as the data controller for the personal information collected through our website, customer support channels, training services and recruitment activities. 

 

Your Rights 

Under UK data protection law, you have the right to: 

  • Request access to the personal data we hold about you 
  • Request correction of inaccurate or incomplete information 
  • Request deletion of your personal information in certain circumstances 
  • Request restriction of processing 
  • Object to certain types of data processing 
  • Request transfer of your information to another organisation where applicable 
  • Withdraw consent where processing is based on consent 

To exercise any of your rights, please contact us at: 

Email: enquiries@sentinelacademy.co.uk 

 

Information We Collect 

We may collect and process the following information: 

Personal Information 

  • Full name 
  • Date of birth 
  • Address 
  • Email address 
  • Telephone number 
  • Gender 
  • Nationality 
  • Employment history 
  • Emergency contact details 

Identification Documents 

Where required for licence-linked training courses or compliance purposes, we may request: 

  • Passport 
  • Driving licence 
  • Proof of address 
  • Right to work documentation 
  • Other government-issued identification 

Financial Information 

Where applicable, we may collect: 

  • Payment information 
  • Bank account details for payroll or recruitment services 

Payment card information is processed securely by authorised payment providers and is not stored on our systems. 

Technical Information 

When you use our website, we may automatically collect: 

  • IP address 
  • Browser type and version 
  • Device information 
  • Operating system 
  • Website activity and browsing behaviour 
  • Geographic location based on IP address 

 

How We Use Your Information 

We use personal information for the following purposes: 

Course Bookings and Administration 

We use your information to: 

  • Register you on training courses 
  • Confirm bookings and attendance 
  • Arrange examinations and certifications 
  • Contact you regarding course changes or updates 
  • Provide customer support 

Customer Support 

We may use your information to respond to: 

  • Enquiries 
  • Complaints 
  • Support requests 
  • Technical issues 

Marketing and Communications 

We may send you: 

  • Course reminders 
  • Training updates 
  • New course information 
  • Promotional offers 

You may opt out of marketing communications at any time. 

Website Improvement and Analytics 

We use website usage information to: 

  • Improve website functionality 
  • Monitor website performance 
  • Analyse visitor behaviour 
  • Improve customer experience 

 

Legal Basis for Processing 

We process personal data under one or more of the following legal bases: 

  • Performance of a contract 
  • Compliance with legal obligations 
  • Legitimate business interests 
  • Consent 
  • Protection of vital interests 

 

Sharing Your Information 

Sentinel Academy does not sell personal information. 

We may share your information with trusted third parties where necessary to provide our services. 

Training Providers and Awarding Organisations 

We may share information required for: 

  • Course registration 
  • Examination booking 
  • Certification 
  • Verification purposes 

Employers and Recruitment Partners 

Where applicable, we may share your information with employers or recruitment partners for employment opportunities. 

Service Providers 

We may use trusted third-party providers for: 

  • Website hosting 
  • Payment processing 
  • Email communication 
  • IT support 
  • Identity verification 
  • Customer management systems 

All third-party providers are required to protect your information and comply with applicable data protection laws. 

Legal and Regulatory Authorities 

We may disclose personal information where required by law, regulation, court order or to protect our legal rights. 

 

International Data Transfers 

Some administrative or support functions may involve authorised staff or suppliers located outside the UK. 

Where personal information is transferred internationally, Sentinel Academy ensures appropriate safeguards are in place to protect your information in accordance with UK GDPR requirements. 

 

Data Retention 

We retain personal information only for as long as necessary to: 

  • Deliver our services 
  • Meet legal and regulatory obligations 
  • Resolve disputes 
  • Maintain business records 

Identification documents collected for verification purposes are securely deleted once verification requirements have been completed, unless retention is legally required. 

 

Data Security 

We take appropriate technical and organisational measures to protect your information against: 

  • Unauthorised access 
  • Loss or theft 
  • Misuse 
  • Disclosure 
  • Alteration 
  • Destruction 

Our systems use secure encryption technologies and restricted access controls to protect sensitive information. 

 

Cookies and Website Tracking 

Our website uses cookies and similar technologies to improve functionality and user experience. 

Cookies help us: 

  • Remember user preferences 
  • Monitor website performance 
  • Analyse visitor behaviour 
  • Improve website functionality 
  • Deliver relevant advertising 

You can manage cookie preferences through your web browser settings. 

 

Children’s Privacy 

Sentinel Academy services are intended for individuals aged 18 and over. 

We do not knowingly collect personal information from children under the age of 16. If we become aware that information has been collected from a child without appropriate consent, we will delete it promptly. 

 

Third-Party Websites 

Our website may contain links to third-party websites. Sentinel Academy is not responsible for the privacy practices or content of external websites. 

We encourage users to review the privacy policies of any third-party websites they visit. 

 

Changes to This Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices or services. 

Any updates will be published on our website with the revised effective date. 

 

Contact Information 

If you have any questions about this Privacy Policy or how we process your personal information, please contact: 

Sentinel Academy
Email: enquiries@sentinelacademy.co.uk