Terms and Conditions

Terms and Conditions

Terms of Use

These Terms and Conditions govern your access to and use of the Sentinel Academy eLearning platform, including all online courses, training materials, assessments, tutorials, and related services (“the Services”), provided by Sentinel Academy (“Sentinel Academy”, “we”, “us”, or “our”).

By accessing or using our Services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you should not access or use the Services.

1. Use of the Services

You agree to use the Services only for lawful purposes and in accordance with these Terms.

You must not:

  • Use the Services in any way that breaches applicable UK laws or regulations.
  • Interfere with or disrupt the operation of the platform.
  • Upload, transmit or distribute offensive, harmful, misleading or unlawful content.
  • Attempt to gain unauthorised access to our systems or those of other users.
  • Use any course materials for commercial purposes without our prior written consent.

You are responsible for maintaining the confidentiality of your account credentials and all activity carried out under your account.

2. Changes to these Terms

Sentinel Academy reserves the right to amend these Terms and Conditions at any time.

Any changes will become effective immediately upon publication on our website. Continued use of the Services after any amendments constitutes your acceptance of the revised Terms.

3. Registration

Certain Services require you to create an account and provide accurate, complete and up-to-date information.

You agree to keep your account information current and notify us of any changes where necessary.

4. Intellectual Property

All content available through the Services, including but not limited to:

  • Course materials
  • Videos
  • Documents
  • Assessments
  • Graphics
  • Logos
  • Software
  • Branding
  • Website content

Remains the intellectual property of Sentinel Academy or its licensors.

You may access course materials solely for your personal or organisational learning purposes.

You must not copy, reproduce, distribute, modify, republish, sell, license, reverse engineer or commercially exploit any part of the Services without prior written permission from Sentinel Academy.

5. Commercial Use

Unless expressly agreed in writing, the Services are provided solely for the registered learner or purchasing organisation.

Course materials must not be resold, sublicensed, shared or distributed to third parties.

6. Availability of the Services

While we aim to provide uninterrupted access, we do not guarantee that the Services will always be available or free from errors.

Access may occasionally be interrupted for:

  • System maintenance
  • Security updates
  • Software upgrades
  • Technical issues beyond our control

Where possible, planned maintenance will be communicated in advance.

7. Fees and Payment

Where applicable:

  • Course fees are payable in advance.
  • Access to paid courses will only be granted once payment has been successfully processed.

Payments are securely processed by approved third-party payment providers. Sentinel Academy does not store payment card information.

8. Course Access and Delivery

Following successful payment and enrolment:

  • Confirmation will normally be issued by email.
  • Learners will receive access instructions for the online learning platform.
  • Access periods may vary depending on the purchased course.

Unless otherwise stated, course access cannot be paused, suspended or extended.

9. Cancellations, Refunds and Transfers

Unless required by UK consumer law or otherwise stated:

  • Course purchases are non-refundable.
  • Enrolments cannot be transferred to another individual.
  • Course access cannot be exchanged for another course after enrolment.

Sentinel Academy reserves the right to cancel or suspend access where these Terms have been breached.

10. Suspension or Termination

We may suspend or terminate your access immediately if:

  • You breach these Terms.
  • Fraudulent or unlawful activity is suspected.
  • Your use poses a security risk to the platform or other users.

Termination does not affect any legal rights or obligations accrued before termination.

11. Disclaimer

The Services and all associated content are provided on an “as available” and “as is” basis.

While every effort is made to ensure accuracy, Sentinel Academy makes no guarantees regarding:

  • Completeness
  • Accuracy
  • Reliability
  • Suitability
  • Availability

of the information provided.

Training content is intended for educational purposes and should not replace professional advice where specialist guidance is required.

12. Limitation of Liability

Nothing in these Terms excludes liability for:

  • Death or personal injury caused by negligence.
  • Fraud or fraudulent misrepresentation.
  • Any liability that cannot legally be excluded under English law.

Subject to the above, Sentinel Academy shall not be liable for:

  • Loss of profits
  • Loss of business
  • Loss of revenue
  • Loss of goodwill
  • Loss of data
  • Indirect or consequential losses arising from use of the Services.

13. Artificial Intelligence

Some learning resources may incorporate Artificial Intelligence (AI) technologies to enhance learning experiences.

All educational content is reviewed by suitably qualified subject matter experts before publication to help ensure its accuracy and relevance.

14. Data Protection

Sentinel Academy processes personal information in accordance with applicable UK data protection legislation, including:

  • UK General Data Protection Regulation (UK GDPR)
  • Data Protection Act 2018

Personal data may include:

  • Name
  • Contact details
  • Learning records
  • Assessment results
  • Organisation details

Your information will only be processed for the purpose of delivering training, administering accounts and meeting our legal obligations.

For further information, please refer to our Privacy Policy.

15. General Provisions

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

Failure by Sentinel Academy to enforce any provision shall not constitute a waiver of that provision.

Neither party shall be liable for failure to perform obligations due to events beyond their reasonable control.

16. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.