Refund Policy

Refund Policy

Refund Policy

At Sentinel Academy, we are committed to providing high-quality online training and a fair, transparent refund process. This Refund Policy explains your rights and the circumstances under which refunds, transfers, or credits may be available.

1. Your Right to Cancel – 14-Day Cooling-Off Period

If you are purchasing a course as a consumer (for personal use rather than on behalf of a business), you have the legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your purchase within 14 days of receiving your order confirmation, without providing a reason.

How to Cancel

To cancel your purchase during the cooling-off period, please contact us by email at:

enquiries@sentinelacademy.co.uk

Please include your name, order number and course details.

If You Have Already Started Your Course

You may request immediate access to your course before the 14-day cooling-off period expires.

By doing so, you acknowledge that:

  • You have requested immediate access to the course.
  • If the course has been fully completed within the cooling-off period, your statutory right to cancel will end.

If you cancel after accessing part of the course but before completing it, we may issue a refund after deducting a proportionate amount for the training already completed.

Refund Timescales

Approved refunds will be processed within 14 calendar days of receiving your cancellation request.

Refunds will be issued using the original payment method wherever possible.

Please note that your payment provider or bank may require additional processing time before the funds appear in your account.

No Hidden Charges

Sentinel Academy will never deduct payment processing fees, administration fees or other charges from refunds that are made in accordance with your statutory consumer rights.

2. Cancellations After the Cooling-Off Period

Once the 14-day cancellation period has expired, refunds are generally not available simply because you have changed your mind.

However, we aim to be flexible wherever possible and may offer one of the following options.

Course Transfer

If you wish to move on to another Sentinel Academy course, we may allow a transfer, subject to availability.

Where applicable:

  • If the new course costs more, you will pay the price difference.
  • If the replacement course costs less, we may refund the difference or issue a training credit.
  • Any completed learning modules may be deducted from the transferable value.

Transfers remain at Sentinel Academy’s discretion.

3. Course Quality

We are committed to delivering training with reasonable care and professional standards.

If you believe a course does not meet the expected quality, please notify us within 14 days of the issue by emailing:

enquiries@sentinelacademy.co.uk

Where appropriate, we may offer:

  • Additional learning support
  • Access to replacement training
  • Re-enrolment
  • A partial refund
  • Another suitable resolution

This policy does not affect your statutory consumer rights.

4. Corporate and Business Purchases

Where courses are purchased by employers, organisations or commercial clients, refunds are subject to the agreed contract or purchase terms.

Corporate bookings may not qualify for the statutory consumer cancellation rights applicable to individual consumers.

5. Refund Process

To request a refund, please email:

enquiries@sentinelacademy.co.uk

Please include:

  • Your full name
  • Order number
  • Course title
  • Reason for your request (not required for statutory cancellations)

Once received:

  1. We will acknowledge your request within two business days.
  2. Your request will be reviewed against this Refund Policy.
  3. Where approved, refunds will normally be processed within 14 calendar days.
  4. Refunds will be made using the original payment method.

6. Payment Disputes

If you believe a payment has been made in error, please contact us before initiating a chargeback through your payment provider.

Most issues can be resolved quickly through our customer support team.

7. VAT

Where applicable, refunds will include any VAT paid as part of the original transaction.

Sentinel Academy reserves the right to amend this Refund Policy at any time. The latest version will always be published on our website and will apply to future purchases from the date of publication.