Introduction00:00
Understanding the difference between aggression, assertiveness, and passive00:00
Dynamic Risk Assessment00:00
PECT
Reactions and Diffusions00:00
Regulations00:00
Post near miss and Violent Incidents00:00
Causes and Triggers00:00
Safe Distances00:00
Fight or Flight00:00
Use of force and the Law00:00
Communication00:00
Expectations and Prejudice00:00
Recognizing Danger Signs00:00
Cultural Differences00:00