Bomb Threat Received, In & Out of Hours (New)
About This Course
The course provides a comprehensive framework for effectively managing bomb threats, both during and outside of operational hours, at Nationwide House.
Learning Objectives
Learn how to respond effectively to bomb threats, including identifying threats, following procedures, and coordinating with security, police, and internal teams to ensure safety and compliance.
Curriculum
8 Lessons2h
Introduction & Overview
This course provides essential guidance and procedures for effectively responding to bomb threats, ensuring safety, compliance, and consistent incident management across Nationwide House.
Introduction & Overview of Playbook
The Process (In & Out of Hours): All Property
Comprehensive guidance for recognizing, reporting, and responding safely to bomb threats, whether received by phone, in person, email, text, social media, letter, graffiti, or recorded message, while prioritizing the safety of all employees and preserving evidence for authorities.
The Process (In & Out of Hours): Property Nationwide House Security Control Room
The chapter outlines the step-by-step protocol for the Nationwide House Security Control Room to follow when a bomb threat is received, including alerting emergency services, notifying key personnel, issuing checklists, and adhering to police or bomb squad instructions.
The Process (In Hours): Property Local Security Officer
This chapter details how a Property Local Security Officer uses the HOT checklist to assess bomb threat credibility and coordinate actions with police, bomb squads, and internal teams.
The Process (In Hours): Facilities Consultant/PiCoP
This chapter covers the Facilities Consultant/PiCoP’s role in managing incidents, evacuations, escalations, and coordination until resolution.
The Process (Out of Hours): Duty Manager
The chapter outlines the Duty Manager’s out-of-hours role in managing incidents, escalating threats, coordinating teams, and following official guidance until resolution.
The Process (In & Out of Hours): Senior Management Team Lead
The chapter covers the Senior Management Team Lead’s role in managing incidents, providing updates, and following Police or Bomb Squad instructions.
Useful Information & Addendums
This section outlines essential information and protocols to be followed at various sites.
Quiz
This quiz consists of ten multiple-choice questions. To successfully pass the assessment and obtain the certificate, you must achieve a score of at least 80%.
